FREQUENTLY ASKED QUESTIONSHow do I place an order? You can place an order directly through our website, www.hammelmans.com. To place your order by phone, call toll free 800-884-4730. You can send an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it . You can fax an order to 503-845-9781. Is there a minimum order? We have a low minimum order of $75.00 for the 1st wholesale purchase order, with no minimum on reorders. There is no minimum order for retail orders. How will I know that my order has been received and processed? You will receive an email confirmation within 24 hrs of placing your order. If you didn’t receive a notification, please call the office at 800-884-4730 to make sure it was received. Are all of your flowers natural? All of the products grown on our farm are natural. Some items are also enhanced with natural palm glycerin (a natural preservative) & floral dyes. Additional items we carry from other select growers are either all natural, or may also be enhanced as above, while a few items are faux (man-made), which is stated in their descriptions. Backorders: We will contact you if we are out of stock on any items. It will be placed on backorder and we’ll notify you of an approximate delivery date or we can substitute a similar item instead. What are the shipping costs & why are they not included on my order online? We make every effort to send your order custom packed the most economical way for you. We only charge you actual cost. We do not charge for shipping until the order is packed and weighed. How soon will my order be shipped and when will it arrive? Most orders are shipped within one to two business days. All dried merchandise is shipped via FedEx ground service or US Postal Service within the United States. The actual time in transit can vary from 2 to 10 business days, according to your location and any seasonal fluctuations. Do you ship outside the United States? Yes, we ship worldwide. For a quote, please email the items you are interested in purchasing and an address of the recipient. What if there is damaged merchandise? Before we ship your order, we make sure all product is in perfect condition. If it arrives to you damaged, please inform the carrier at the time of delivery if possible. When you receive your order, please open all boxes and match items received against the invoice or packing list enclosed with the shipment. If you open the package and discover a damaged item or discrepancy, please notify us within five business days of receipt and save all packing material for future inspection by carrier. We will ship out replacement immediately if necessary or work with you to resolve the issue for you. What is your sales policy? If you are dissatisfied for any reason, contact us within 5 business days of receipt and a method of return or credit will be determined. IMPORTANT: No credit issued for stored product. Please note: Round trip freight charges and restocking fee of 15% apply to returns made for customer error. What methods of payment do you accept? We accept Visa, MasterCard, American Express, and Discover Card or prepayment with cashiers check only. Sorry, no COD. How do I care for my dried flowers? The two worst enemies of dried flowers are direct sunlight and humidity. Flowers will naturally fade over time, but many people appreciate the subtle muting of colors and natural beauty that time gives to florals. We recommend no more than 6 months to a year to replace your florals. Compared to fresh flowers, this gives you roughly 11½ months more enjoyment time! If storing, please protect from moisture, extreme heat or pests. Dried & preserved florals are for indoor use, away from direct sunlight, heat, high humidity or moisture. To preserve the unique beauty, please avoid displaying in areas where these conditions are present. How do I know my credit card information will be safe? We have enlisted state of the art technologies to insure that you will have the best protection available. Our site uses the latest in 128 bit encryption for your protection, ensuring secure site. Privacy Concerns: Please rest assured that all information is held in a secure site and is absolutely never shared in any form. We appreciate your business and hold it in the strictest confidence. |
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